Patient Responsibilities and Rights

Your Responsibilities as a Patient

Your responsibilities are important to your healthcare plan. In the spirit of trust and respect, we ask you to:

  • Accurately fill out your Patient Forms
  • Honestly relay your health status, medical history, hospitalizations, medicines, any risks about your care, and other health matters
  • Keep your forms and contact information updated at our office, including your family members, caregivers and emergency contacts
  • Let us know about changes in your care, illness, or injury
  • Let us know if you do not understand your care plan and what we expect from you
  • Take part and being active in your care and treatment plan
  • Help our staff to assess your pain and develop a pain management plan with appropriate medications by discussing and communicating your concerns
  • Follow pre-op, post-op, and aftercare instructions
  • Attend your appointments and follow up appointments
  • Cancel or reschedule your appointments before 24 hours of the appointment time
  • Be thoughtful of the rights of other patients and our staff, and treat the doctor and our healthcare team with respect and consideration
  • Be responsible for your actions if you refuse care or don’t follow doctor’s orders, and accept that we may end our relationship if you do not follow your doctor’s orders or care plan
  • Follow practice procedures, rules and regulations
  • Pay your health care bills in a timely manner
  • Contact us at 713-464-2100 with questions and/or any concerns

Your Rights as a Patient

We are committed to our patients and respect your rights as an important part of your healthcare plan. If you have any questions, please contact our office immediately at 713-464-2100.

We comply with applicable Federal laws and deliver high-quality healthcare to our patients without regard to age, gender, disability, race, color, ancestry, citizenship, religion, pregnancy, sexual orientation, gender identity or expression, national origin, health condition, marital status, veteran status, payment source or ability, or any other basis prohibited by federal, state, or local law.

See the Notice of Privacy Practices (NOPP) for a full list of privacy and security matters regarding your health information/medical record rights.

You can expect considerate, courteous and respectful interactions with our team members.

  • High-quality professional care
  • Treatment privacy and discretion
  • Safe environment
  • To be informed of your health status in terms and/or language that you, your family, and caregivers can be expected to understand
  • To receive prompt and reasonable responses to questions and requests for service
  • To participate in decisions in your care, unless your doctors or others believe it is harmful to you
  • To know the names, roles, and qualifications of your health care experts that provide your care
  • To be instructed about your follow-up care
  • To be informed of the risks, benefits, side effects, and possible outcomes of all medicines and treatment procedures for your diagnose
  • To consent to your care, treatment and procedures
  • To refuse treatment and/or experimental research including new drug and medical device investigations
  • To know that if your health care expert decides your refusal to accept treatment prevents you from getting the right care (as stated by its ethical and professional standards), it can end the relationship
  • The right to change providers or get a second opinion, including specialists, at your request and expense
  • To receive free services of a translator, interpreter, or other necessary services or devices to help you communicate with the Practice in a timely manner (i.e. qualified interpreters, written information in other format or languages, etc.)
  • To bring a service animal except where prohibited pursuant to Practice policy
  • To have access to our facility buildings and grounds in compliance with The Americans with Disabilities Act, a law that stops discrimination against people with disabilities. The ADA policy is available upon request.
  • To receive, if you ask an explanation and reasonable estimate of your health care charges before treatment
  • To know if the practice, doctors and other team members accept Medicare, the government’s health insurance for those aged 65+ or disabled
  • To review your health care bill regardless of your ability to pay it or the payment source
  • Receive information about available financial resources
  • If uninsured, to receive, before the provision of a planned nonemergency medical service, a reasonable estimate of charges for such service and information regarding any discount or charity policies for which the uninsured person may be eligible
  • To know and understand the Medicare charges for your services and treatment provided
  • To be free from any requirement to purchase drugs, or rent or purchase medical supplies or equipment from any particular source (specifically in accordance with the provisions of the CA Section 1320 of the Health and Safety Code) and also to receive patient choice in these type of decisions

Complaints and Grievances

Please contact our practice with any concerns. You can file a grievance in person or by mail, fax, or email with our practice and the following agencies.

Texas Medical Board

Attention: Investigations
333 Guadalupe, Tower 3, Suite 610
P.O. Box 2018, MC-263 Austin, TX 78768-2018
Customer Service Phone: (512) 305-7030 (Texas only)
Customer Service Phone: (800) 248-4062 (Outside Texas)
Customer Service E-mail: verifcic@tmb.state.tx.us
For more information please visit the Texas Medical Board website

The Department of Health and Human Services

US. Department U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F
HHH Building Washington, D.C. 20201
1-800-368-1019
1-800-537-7697 (TDD)
Forms are available at this link

Office of Civil Rights

To report concerns about patient abuse, neglect, misuse of your property at the practice, other unresolved complaints, patient safety, and quality concerns, visit this link.